FAQ'S
HOW DO PAYMENTS WORK?
Your onboarding fee has secured your position within ASCEND ACADEMY.
Your onboarding payment allows us to begin setting up your personalised coaching package and officially begin your ASCENSION.
Following payment:
• You’ll receive a link to set up your ongoing weekly coaching payments
• You’ll then receive your ASCEND welcome email with all onboarding information and next steps
Your welcome email includes:
• Onboarding forms and questionnaires
• ASCEND app setup instructions
• Coaching information and next steps
• Your personalised 12-week roadmap and program overview
Please note:
• Onboarding payments are strictly non-refundable
• Coaching setup begins immediately after payment
• Program delivery begins once all onboarding forms have been completed
• Please allow 1–2 business days for full program setup and delivery after form submission
WHEN WILL I RECEIVE MY PROGRAM
Once your onboarding forms and questionnaires have been completed, please allow 1–2 business days for your personalised training and nutrition program to be fully structured and delivered inside the ASCEND app.
You’ll also receive your ASCEND welcome email with all setup instructions and next steps immediately after onboarding.
WHERE IS MY COACHING ACCESSED?
All ASCEND ACADEMY coaching is delivered through the ASCEND app, where your training program, nutrition plan, habits, check-ins, progress tracking and direct coach communication are all integrated in one place.
HOW DO WEEKLY CHECK-INS WORK?
Weekly check-ins are completed directly through the ASCEND app every Monday.
This allows us to review your progress, monitor adherence, assess performance and make strategic adjustments to your training and nutrition throughout your 12-week ascension.
You’ll also have direct access to your coaches for ongoing support, guidance and accountability throughout your journey.
HOW LONG AM I LOCKED INTO THE PROGRAM FOR?
All ASCEND ACADEMY coaching packages operate on a minimum 12-week commitment.
This allows us enough time to properly implement your training, nutrition and accountability systems while making strategic adjustments throughout your ASCENSION to deliver the best possible results.